Cancellation and Refund Policy

Effective date: October 21, 2026. The English and Vietnamese versions of this policy have the same content and equal validity.

1. Scope and responsible party

• This policy applies to every Premium plan bought on mocklet.app or in the Mocklet Android app, whether you use the English or the Vietnamese interface.
• Mocklet is provided by SCOREWISE LABS ONE MEMBER COMPANY LIMITED (business registration no. and tax code 0319717546). The company is directly responsible to you for the service, for reviewing your requests and for paying refunds it has approved.
• Payment processors:
  • Creem processes website payments, in USD.
  • Google Play processes payments in the Android app.
• A payment processor's terms do not reduce your rights under this policy or under Vietnamese law.
• VND checkout on the Vietnamese website is not open yet.

2. Purchase forms

• One-time purchase: 3, 6 or 12 months. The plan does not renew, and the contract ends automatically at the end of the period.
• Automatic renewal: optional, switched on only if you tick it before payment. The plan renews for the same period until you cancel.

Free access requires no card. New Premium purchases have no free trial; payment is collected at checkout.

Listed prices include value-added tax (VAT), if applicable, under current Vietnamese law. Every subscription payment comes with an invoice: for website payments in USD, Creem, as Merchant of Record, issues the invoice; for Android, Google Play issues it; once VND payment opens, Mocklet will issue a Vietnamese electronic invoice for each payment. If you need an invoice with your company's details, contact support@mocklet.app within the month in which you paid.

3. Notices before expiry or renewal

• Automatic renewal: Mocklet emails a reminder at least 7 working days before the renewal charge. The email states the amount, the charge date and how to cancel.
• One-time purchase: Mocklet emails an expiry notice at least 7 working days before the period ends.

4. Cancelling renewal and ending the contract

• How to cancel:
  • Website purchases: cancel in Profile, which opens Creem's billing portal.
  • Android purchases: cancel in Google Play.
• When the contract ends: when you cancel renewal, the contract ends at the end of the period you have paid for. You keep Premium until then.
• Acknowledgment: Mocklet confirms receipt of a request to end the contract within 3 working days.
• Check the provider's confirmation; pressing a button does not by itself complete cancellation. Contact support promptly if renewal still shows as on, or if you are charged after a confirmed cancellation.
• Cancelling renewal does not by itself refund an amount already paid. Refunds are available in the cases in sections 5, 6 and 7. Outside those cases, Mocklet does not refund the remaining time of a plan cancelled before the end of its period.

5. Mocklet's voluntary refunds

• First paid purchase: request a refund within 7 days (168 hours) of the successful payment. This applies to one-time purchases and to the first payment of an auto-renewing plan.
• Unintended renewal: request a refund within 72 hours of the renewal, provided you have not started any test, practice session or Miu request in the new period. Merely signing in or opening billing settings does not count as use.

6. Right to end the contract and receive a refund under law

In addition to section 5, you may end the contract and receive a refund of the unused part, calculated on the days remaining in your paid period, in these cases:

1. Information Mocklet published about the service, price, purchase form or conditions of service was missing or did not match reality.
2. Mocklet changes its terms in a way that is adverse to you. Mocklet emails you at least 15 days in advance. You may reject the change and end the contract before the change takes effect. Continuing to use the service is not treated as agreement to an adverse change.
3. Interruptions caused by Mocklet total more than 48 hours in one period. Mocklet then adds the equivalent time to your plan; if you do not want extra time, Mocklet refunds pro rata.
4. Other cases provided by Vietnamese consumer protection law.

Planned maintenance is announced at least 3 working days in advance.

7. Full refunds

• You were charged twice for the same purchase.
• The transaction was not made by you.
• You paid but did not receive Premium access.

These cases are reviewed on their own and do not depend on the time limits in section 5.

8. How to request, timelines and complaints

• Where to send a request: the contact page (choose Billing) or support@mocklet.app. You do not need to sign in. Include your account email, plan, payment date, transaction reference and reason. Do not send card numbers, CVV, passwords or sign-in links.
• Timelines:
  • Confirmation that we received your request: within 3 working days.
  • Reply with the result: within 7 working days. If more time is needed, Mocklet tells you why and gives a new date.
  • Approved refunds: paid within 30 days at most, through the method you used to pay (Creem or Google Play). The time for the money to reach your account also depends on your bank.
• A request sent within the applicable time limit stays on time while we review it. An acknowledgment or case number is not a refund approval.
• A parent or legal guardian may send a request on behalf of a user under 16.
• Google Play: you may also use Google Play's refund process. Google may review requests made within 48 hours of purchase; after that, contact Mocklet. The 48-hour window does not replace this policy or your rights under law.
• Apple App Store: the iOS app has not been released, and Mocklet does not sell through the App Store. If App Store purchases are offered in future, Apple will decide refunds for them under its own process.
• Your right to complain:
  • You may complain to a consumer protection authority or bring a claim in court under Vietnamese law.
  • Mocklet does not require you to give up a complaint to your bank or payment provider in order to receive support.
  • The complaint procedure is described in section 13 of the Terms of Service.

9. Effect on access

• A pending request does not change access.
• When Mocklet refunds the full amount, or a payment is reversed, the related Premium plan ends.
• When Mocklet refunds part of the amount under section 6, the plan ends on the date used to calculate the refund.
• An account cannot be deleted while automatic renewal is on; cancel renewal first. Deleting your account ends any remaining Premium time, and that time is not refunded except in the cases in sections 5, 6 and 7 or where the law provides otherwise.